Q: What do I need to consider when buying from a private seller?
A: IMPORTANT: Vehix.com recommends several steps to help ensure a successful vehicle purchase from a private seller.
PLEASE READ our advice.
Q: I listed my car in the "Sell Your Car" section. Where is it posted? How can I find it? (Note, there is a more complete list of Sell Your Car FAQs in the Sell Your Car section.)
A: Allow 3-4 hours after ad submission and then begin by selecting "
Used Cars" from the main navigation.
In the "Search Inventory" form select the proper "Make" or "Type" of your listed vehicle then complete the remaining fields. Click "Go" and all vehicles meeting the supplied description should be displayed.
You can identify your vehicle by the year and asking price. Checking on the distance column will report the findings with the closest to your zip code at the top - your vehicle should be amongst the first few listings. Click the link under the "Year/Model" column or the photo of your vehicle to view your ad.
Q: If I submit my personal information via Free Price Quote or Purchase Request through Vehix.com am I committed to purchase that vehicle?
A: No. Vehix.com is an information portal and there is no obligation to make a vehicle purchase. The information you submit is forwarded to a Vehix.com authorized dealer or a private seller. They will contact you to provide additional information or assistance.
Q: How do I gain access to a CARFAX history report once I have paid?
A: It's easy to run CARFAX Reports. Please follow the instructions below. 1. Go to the Vehix.com Research Section. 2. Click on the CARFAX Vehicle History link on the left side of the page. 3. Click on the "Account Holders" link (in the lower left side of the page. 4. Enter your CARFAX User Name (your Account e-mail address) and your password 5. Click the GO button 6. Enter a VIN (Vehicle Identification Number) to run a CARFAX Vehicle History Report or, if you do not have a VIN, enter in the year, make, model and trim level of the car to run a FREE CARFAX Safety & Reliability Report.
Your CARFAX Report will appear on-screen ready for viewing and printing. If you have any other questions for CARFAX you may contact them directly through the "Ask CARFAX A Question" tab located in their Help Center
www.carfax.com/help.
Q: CARFAX advertises a free record check, so why is it that when I get to their site my only option is to purchase a report?
A: The CARFAX Free Record Check examines all the vehicle history information that is available for a specific VIN (Vehicle Identification Number) and reports the total number of vehicle history records that exist for that vehicle. The "deliverable" for this check is the number of history records available. To learn the complete details about these records you will need to purchase a full CARFAX Report by
CLICKING HERE.
Q: I submitted my contact information to Vehix.com. Where does this go?
A: If you submit your information using the Ready to Buy, Compare Side-by-Side, Vehicle Specifications, Design Your Car or the Ready to Purchase button, your information is forwarded to one or more Vehix.com authorized dealers in your area who sell the vehicle you have requested. The Vehix.com search engine looks for the dealer/dealers close to your zip code. If you submitted your information using the Inventory Search or Dealer Credit Application, your information went to the single dealer or private seller specified on the Thank You response. To have your information removed from the Vehix.com database, please select Opt Out.
Q: I submitted a Credit Application. How was the dealer selected?
A: The Vehix.com credit application goes to the closest dealer to your zip code who represents the new car franchise for the make of car you selected. If you completed the online credit application from Capital One Auto Finance, your information was forwarded to them and they will contact you directly.
Q: I asked you to tell dealers not to contact me. Why won't you do that?
A: When you submit a Purchase Request and we forward it to a dealer, the lead becomes their property. We also can't call on your behalf and tell someone to remove your personal information from their system. We are happy to remove you from the Vehix.com data base, but you will need to tell the dealer if you wish to opt out of their system.
Q: How do I view specific vehicles on the Vehix.com site?
A: Vehix.com displays thousands of vehicles from authorized dealers and from private sellers. Please use the Search Inventory link. You can view vehicles from 10 to 150 miles from the center of your zip code. You can also view inventory on a specific dealer's site by using the Find a Dealer link.
Q: What is wrong when a lot of the Vehix.com site does not display on my screen and I see a white box with a smaller box with a red 'X'?
A: The Vehix.com website requires an Adobe Flash player installed in your browser and the QuickTime movie player in order to view the vehicle media gallery. Both of these applications are free to download from Adobe and Apple Computer. Click on the logos below to go to the download page.
Q: I am having difficulty viewing parts of the Vehix.com site. What should I do?
A: First, be sure you have a current version of your Internet browser. Vehix.com does not support old versions of browsers. If the site seems slow, you may have too many files in your cache. To clear the cache, go to Start and select Control Panel. Select Internet Options in the Control Panel. When a window opens, you will see in the Temporary Internet Files the option to delete files. Click on the button and the cache will be cleared. If this is the first time you have cleared the cache, the process may take a minute or two.
If you still have difficulty, please use the Email Vehix.com option on the help page. Please tell us your zip code, the section of Vehix.com where you are having an issue, the type of computer you are using (PC, MAC, WEBTV, etc), your Internet Browser and how you are connecting to the Internet (Cable Modem, Phone Line, DSL, etc). We will try to replicate the issue and Email you a suggested solution.